F.A.Q.
Your Questions, Answered
Frequently Asked Questions
We have prepared a Frequently Asked Questions (FAQ) section to address common inquiries and provide clarity for our clients. This resource serves as a comprehensive guide, offering quick answers to queries about our services, procedures, and policies. By anticipating and addressing potential concerns upfront, we aim to streamline the information-seeking process and ensure a smooth and informed experience for our customers. Additionally, the FAQ section helps foster transparency and trust, demonstrating our commitment to excellent customer service.
Service Quality
How does Hun Health International ensure the quality of its services?
Hun Health International guarantees the highest quality of services by adhering to international standards. We offer a wide range of services including treatment planning, visa support, comprehensive insurance, luxury hotel accommodations, VIP transportation support, and full-day international patient center support. Additionally, we provide translation services in every language and free treatment plans. We hold the A+ Travel Agency Operating Certificate and the International Health Tourism Authorization Certificate.
Can you provide information about the hospitals and medical institutions you work with?
The hospitals we work with are equipped with the latest technology and have international quality and accreditation certificates. These hospitals collaborate with top doctors and healthcare professionals to deliver high-standard treatment services.
How are accommodation services provided?
We offer our guests luxury and comfortable hotel accommodations. The hotels are carefully selected based on the needs and comfort of our guests.
Can you provide details about your VIP transportation and other transportation support services?
Our VIP transportation support includes airport transfers and in-city transportation. We provide luxurious vehicles and experienced drivers to ensure comfortable and safe travel.
What are your post-treatment follow-up and support services?
We offer regular follow-up and support with doctors after treatment. Additionally, we provide city tours and personalized special treatment packages to enhance our guests’ experiences in Turkey.
How is the treatment planning done?
Treatment planning is done by our experts after evaluating your health condition and needs. A customized treatment plan is then prepared for you.
What international certifications do the hospitals you work with have?
The hospitals we collaborate with have international certifications such as JCI (Joint Commission International).
How can I communicate special requests during my stay?
You can communicate any special requests during your stay through our consultants.
Can I get information about the technologies used during the treatment process?
Yes, we provide detailed information about all the technologies used during the treatment process.
Who will inform me during the treatment process?
Throughout your treatment process, our experienced consultants and healthcare professionals will inform and guide you.
We kindly invite you to contact us for any inquiries and requests. We will be glad to help you on your health journey.
Service Delivery Process
What steps should I follow to receive services from Hun Health International?
The first step is to contact us. After assessing your health condition and needs, we prepare a customized treatment plan for you and inform you about all the details and processes.
How far in advance should I make a reservation to receive services?
Depending on the type of treatment and your preferred dates, we generally recommend making a reservation at least 1-2 months in advance to ensure the best planning.
What medical treatments are offered under your health services?
We offer a wide range of medical treatments including aesthetic surgery, dental treatments, eye surgery, orthopedic treatments, and more. We provide the best service tailored to your needs.
Who will guide me during the treatment process?
During your treatment process, our experienced consultants and healthcare professionals will guide you. We also provide translation services in every language to eliminate communication barriers.
What support services are offered during the service period?
We offer various support services such as visa support, comprehensive insurance, luxury hotel accommodations, VIP transportation support, and full-day international patient center support. These services ensure that we are with you at every stage of the process.
What steps will I follow during the service process?
The service process includes three main steps: evaluation and planning, providing treatment and support services, and post-treatment follow-up and support.
What treatment options are available?
We offer various treatment options including aesthetic surgery, dental treatments, eye surgery, orthopedic treatments, and more.
What measures do you take for emergencies during the treatment process?
We have a 24-hour emergency support team available for any emergencies that may arise during the treatment process.
What documents do I need to provide before the treatment?
You need to provide your health reports and medical history before the treatment.
Who can accompany me during the treatment process?
Family members or close friends can accompany you during the treatment process. Accommodation and other arrangements can be made accordingly.
Payment Transparency
How can I make payments for your services?
Payments can be made via bank transfer, credit card, or other secure payment methods. We will guide you through the payment process and provide necessary information.
Are there any hidden fees in your payments?
No, there are no hidden fees in our payments. All fees and service charges are clearly stated upfront.
How can I learn about the prices of treatment and service packages?
You can learn about the prices of our treatment and service packages through our website or by contacting us directly. We are happy to provide you with customized price offers.
Do you offer different payment options and installment plans?
Yes, we offer different payment options and installment plans. We can create flexible payment plans for you.
Can I get an invoice and detailed breakdown after the payment?
Yes, you can receive a detailed invoice and breakdown after the payment. All your payment documents will be provided to you.
What currencies do you accept for payments?
We accept various currencies such as USD, EUR, and TRY for payments.
Do you provide consultancy services during the payment process?
Yes, we provide consultancy services during the payment process to guide you.
How are payment dates and terms determined?
Payment dates and terms are determined based on your treatment plan and service packages.
Are payment transactions secure?
Yes, payment transactions are made through secure payment systems.
What is your cancellation and refund policy for payments?
Our cancellation and refund policy offers flexibility based on certain conditions. For detailed information, please contact us.
Service Transparency
Can you provide information about all the stages of the treatment process?
We provide detailed information about every stage of your treatment process, from initial evaluation to post-treatment follow-up.
How is the treatment plan created and shared with the patient?
The treatment plan is created by our experts after evaluating your health condition. This plan is explained to you in detail and your approval is obtained.
How can I get information about the content and scope of the services offered?
You can get detailed information about the content and scope of our services through our website or by contacting us directly.
How are changes during the treatment process managed?
Any changes during the treatment process are immediately communicated to you, and new planning is done. You are informed at every stage.
Do you provide information and consultancy services at every stage?
Yes, we provide information and consultancy services at every stage of your treatment process. We are happy to answer all your questions.
Who will I communicate with during the treatment process?
You will be in constant communication with your consultants, healthcare professionals, and doctors throughout your treatment process.
How do you handle patient privacy and confidentiality?
We handle patient privacy and confidentiality with the utmost care, adhering to all relevant laws and regulations.
Can I get a second opinion before proceeding with the treatment?
Yes, we encourage you to seek a second opinion if needed, and we can assist you in this process.
How are my medical records managed and stored?
Your medical records are managed and stored securely in compliance with privacy regulations.
What support is available if I have questions or concerns during the treatment?
Our support team is available 24/7 to address any questions or concerns you may have during the treatment.
Warranty Policy
Do you offer guarantees for your treatments?
Yes, we offer specific guarantees for our treatments. For detailed information, please contact us.
What support do you provide for post-treatment complications?
We offer regular follow-up and support with doctors for any post-treatment complications.
How does the post-treatment follow-up process work?
We closely monitor your recovery with regular check-up and follow-up appointments. Additional treatments and support are provided as needed.
What are your post-treatment support services?
We offer various services to monitor your health and support your recovery post-treatment. Additionally, we provide city tours and personalized special treatment packages to enhance your comfort.
What is your satisfaction guarantee policy?
We aim to maintain the highest level of customer satisfaction. Our satisfaction guarantee policy offers various solutions if you are not satisfied with our services.
Do you offer any warranties for medical devices or implants used during the treatment?
Yes, warranties for medical devices or implants are provided based on the manufacturers’ policies.
What is the process for addressing post-treatment issues or complaints?
Post-treatment issues or complaints are addressed promptly by our support team. We ensure that your concerns are resolved satisfactorily.
Do you provide written guarantees for treatments?
Yes, written guarantees are provided for certain treatments, detailing the terms and conditions.
How long does the warranty period last for treatments?
The warranty period varies depending on the type of treatment. Specific details are provided during the treatment planning phase.
What happens if the treatment results are not as expected?
If the treatment results are not as expected, we evaluate the situation and provide necessary follow-up treatments or alternative solutions.
Health & Travel Insurance
What do your health and travel insurance services cover?
Our health and travel insurance services cover medical issues and travel risks you may encounter during your treatment process.
How do the insurance processes work?
Our experts manage your insurance processes and guide you through all documents and procedures.
Which insurance companies do you work with?
We work with various international and local insurance companies. We offer the most suitable insurance options for you.
What situations are not covered by insurance?
Situations not covered by insurance are detailed in your insurance policy. For more information, please contact us.
Do you have insurance services for emergencies?
Yes, we offer insurance services for emergencies, providing fast and effective solutions for urgent health issues.
How can I purchase health and travel insurance?
You can purchase health and travel insurance through our consultants, who will guide you through the process.
What are the benefits of having health and travel insurance?
Health and travel insurance provide financial protection and peace of mind, covering medical expenses and travel-related risks.
Can I extend my insurance coverage if needed?
Yes, you can extend your insurance coverage based on your needs. Our consultants will assist you with the extension process.
How are insurance claims processed?
Insurance claims are processed efficiently by our team in collaboration with the insurance company. We provide assistance throughout the claims process.
What documents are required for insurance claims?
Required documents for insurance claims include medical reports, invoices, and other relevant documentation. Our consultants will guide you on the specific requirements.
Refund Policy
What are your refund policies?
Our refund policies provide various solutions if you are not satisfied with the services or in case of unexpected situations. For detailed information, please contact us.
Under what circumstances can I receive a service refund?
Service refunds can be issued in cases of dissatisfaction with the treatment process, delays, or cancellations due to unforeseen circumstances. These situations are subject to predetermined conditions.
What is your policy for rescheduling and delays?
In cases of rescheduling or delays, we re-plan your treatment and service schedule to a new date. We offer flexible planning options to suit your needs.
How do the refund processes work?
Refund requests are evaluated by our expert team and resolved as quickly as possible. You will be informed throughout the entire process.
Are there any deductions during the refund process?
Whether there are deductions during the refund process depends on the reason for the refund and the type of service. We inform you of these details in advance.
How can I submit a refund request and how long does it take to process?
Refund requests can be submitted through our website or by contacting us directly. Requests are typically processed within 7-14 days.
Can I get a partial refund if I have used part of the service?
Yes, partial refunds may be available depending on the extent of services used. Our team will evaluate your situation and provide appropriate solutions.
What happens if my treatment is interrupted?
If your treatment is interrupted, we will work with you to reschedule and complete the treatment or provide a suitable refund based on the circumstances.
Is there a deadline for submitting refund requests?
Yes, there is a deadline for submitting refund requests, which varies depending on the service. Our consultants will provide you with the specific timeframe.
What support is available if I need help with the refund process?
Our support team is available to assist you with any questions or concerns regarding the refund process. We aim to resolve your issues efficiently and satisfactorily.
